Support

We read every message and usually reply within two business days.

• Email: jumpstart@infinitybuilds.download. Please include your account email (never your password or API keys) and what you expected to happen.
• Report harmful or inappropriate AI content: email a report with the conversation title and what the response said. AI answers come from third-party models you connect; we review reports and can help you adjust your setup.
• Privacy requests: email us, or use the in-app options below.

Common questions

How do I sign in?

Use the email and password you created (anyone 18 or over can create an account from the sign-in page). If email confirmation is on, open the link we email you; use Send it again if it did not arrive. If you forgot your password, email us from your account address and we will help you reset it.

How do I connect ChatGPT, Claude or Grok?

Open Settings, pick the provider, paste your own API key, tick the consent box (your messages will be sent to that provider), and tap Save then Test connection. Keys are stored encrypted and are never shown again in full. The Demo provider works with no key and sends nothing to any third party.

How do I turn on Face ID lock? (iPhone app)

Open Settings → App lock and switch on Require Face ID. The app locks whenever it is in the background for more than a few seconds, and its preview in the app switcher is hidden.

How do I download or delete my data?

Settings → Your profile lets you edit your profile or delete it (or just the optional answers). Settings → Download my data exports everything, including your profile, as a JSON file. Settings → Delete account permanently deletes your account and all its data after you confirm with your password. Details are in the Privacy Policy.

Why can’t I run code in the iPhone app?

The code sandbox is available on the desktop and web apps only. The iPhone app focuses on chat, comparison, conferences, memory and media.

The app says it is offline.

Synomni needs an internet connection to reach your server. Check your connection and tap Try again. If the problem continues, email us.

About

Synomni is made by InfinityBuilds LLC. See the Privacy Policy and Terms of Use.